Effective date: September 26, 2026
Ansygo (the «Service») is provided by Maksym Shcherbakov, individual entrepreneur, Dnipro, Ukraine («we», «us»). For any question about the processing of personal data, contact us at info@ansygo.app.
Account data: name, email address, login, role within the portal, interface language, avatar.
Business data you enter yourself: contacts, companies, deals, tasks, messages, files and documents.
Technical data: service access logs, IP address, browser and device information — used for security and diagnostics.
We do not sell personal data and do not share it with third parties for advertising purposes.
This feature is optional. If the portal administrator has enabled it and you have connected your Google account, the Service can open documents stored in your portal for editing in Google Docs.
The access we request. We use the https://www.googleapis.com/auth/drive.file scope. It grants access only to files that the Service itself creates on your Google Drive. The rest of your Drive — your other files and folders — remains invisible and inaccessible to us.
What happens when you edit a document. A copy of the document is uploaded from the portal to your Google Drive and converted to Google Docs format. You edit that copy in Google's interface. When you choose «Save to CRM», the Service exports the result, stores it as a new version of the document in the portal, and then deletes the copy it created on your Google Drive. If you never save, the copy is deleted automatically after a limited period.
What we store. Access tokens for your Google account are stored on our servers in encrypted form and are used solely for the operations described above. We do not store or analyse the content of your Google documents: it passes through the Service only at the moment a file is uploaded or exported.
What we do not do. We do not use data obtained through Google APIs for advertising, we do not use it to train artificial intelligence models, and we do not transfer it to third parties except as described in this policy or as required by law.
Ansygo's use and transfer of information received from Google APIs to any other app adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Revoking access. You can disconnect at any time: in the portal settings via the «Disconnect Google» button, or at https://myaccount.google.com/permissions. Once access is revoked, the stored tokens are deleted.
The portal can act as a shared inbox for your own business accounts, so that your staff answer your customers from one place. This section describes the Meta channels — Facebook Messenger, Instagram Direct and WhatsApp Business — and applies equally to Telegram and Viber where noted.
What connecting does. A portal administrator connects a Facebook Page, an Instagram Business account or a WhatsApp Business number that your company owns. We never connect assets on your behalf and never access accounts you have not explicitly selected during the consent flow.
What we receive. For a connected asset: its identifier and display name, and an access token issued by Meta. For each conversation: the messages exchanged between your customer and your staff, attached files, and the sender's public profile name and avatar as provided by the platform. We do not request contact lists, friend lists, advertising data or any profile information beyond what accompanies a message.
What we do with it. Messages are stored so that your team can read the conversation history, reply, and link a conversation to a customer record. That is the only purpose. We do not use message content for advertising, do not sell it, do not use it to train machine-learning models, and do not share it with anyone outside the subprocessors listed in section 7.
Storage and encryption. Access tokens are stored encrypted. Attached files are stored on our own servers alongside the rest of your portal data.
Disconnecting. An administrator can disconnect a channel at any time in the portal settings. On disconnect we unsubscribe from the platform's webhooks and delete the stored access token; the conversation history already saved in your portal remains until you delete it, or until the portal is deleted (section 8).
If your company connects the portal's telephony (phone calls through your own telecom provider), we process call details: phone numbers, date and time, direction, duration and result of each call, and link calls to the matching records in your portal. Calls pass through our voice server (Hetzner, Finland) and your telecom provider.
Call recording. These phone calls are recorded by default. Your company's administrator can turn recording off and sets how long recordings are kept: 6 months by default, from 1 to 60 months, after which they are deleted automatically. Recordings are stored in your portal and are available to employees according to their access rights; the voice server keeps a temporary copy for a few days only. Where the law requires callers to be told that a call is recorded, your company is responsible for informing them.
Audio and video calls between portal users in chats — in the web portal and in the mobile app — are not recorded.
The Ansygo mobile app is a client for your Ansygo portal. It uses the same account and portal data described in this policy. In addition, the app processes the following:
Google LLC — Google Drive and Google Docs services, only when the feature described in section 3 is used.
Meta Platforms Ireland Limited — delivery of messages to and from Facebook Messenger, Instagram Direct and WhatsApp Business, only for channels you have connected yourself.
Hetzner Online GmbH — server hosting and data storage, Germany and Finland.
Resend — delivery of transactional email (invitations, password recovery).
Functional Software, Inc. (Sentry), USA — crash reports from the mobile app; the data is stored in the European Union.
650 Industries, Inc. (Expo), USA — delivery of push notifications to the mobile app.
Google LLC (Firebase Cloud Messaging) and Apple Inc. (Apple Push Notification service) — delivery of push notifications to Android and iOS devices.
We retain your data for as long as your portal account is active. Backup copies are kept for up to 6 months and destroyed on schedule. Call recordings are deleted after the period set by your company (section 5).
To delete your account, a connected channel and its conversations, or your data as a whole, follow the instructions at https://ansygo.app/data-deletion or write to info@ansygo.app.
You have the right to request access to your data, its correction or deletion, and to withdraw any consent you have given. Send such requests to info@ansygo.app; we respond within a reasonable time.
Data in transit is protected by encryption (HTTPS). Passwords and access tokens are stored encrypted. Employee access to customer data is restricted and logged.
Ansygo is a business service and is not intended for children under 16.
We may update this policy. The current version is always available at https://ansygo.app/privacy, with the effective date shown at the top of the page.
Фізична особа-підприємець Щербаков Максим Євгенович